Refund policy

EXCEPTIONS / NON-RETURNABLE ITEMS 

Certain types of items cannot be refunded or returned, like perishable goods (such as all alcoholic beverages) and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Untitld Liquor Group Pty Ltd (Trading as Voir Vodka) accepts that on some rare occasions, a bottle may have a faulty seal or become damaged in transit. Should a product arrive with such issues (and due to no fault of the purchaser) we are happy to replace or provide a credit note for the amount of the purchase.

Untitld Liquor Group Pty Ltd (Trading as Voir Vodka)  must be notified of damage caused to goods during shipping, within 3 days of delivery. Replacement of goods will be coordinated by

Untitld Liquor Group Pty Ltd (Trading as Voir Vodka provided there is satisfactory evidence damage was caused during transit (Photo evidence may be requested).

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@voir.co .

EXCHANGES
We do not accept exchanges unless they meet the above terms.

ABN: 47 664 498 159

Remote Seller’s Licence No. 36312308

Pre-Retail Licence No. 33780471

You can always contact us for any return question at info@voir.co